Safety, Disaster Recovery, and Incident Management Program Update

Leading the update of a client's Safety, Disaster Recovery, and Incident Management program, focused on operational resilience and emergency preparedness to ensure the client's readiness for roadway incidents, severe weather, and security threats. Developing and implementing an Incident Command System (ICS) framework, scenario-specific SOPs, and a web-based incident tracking system to modernize response protocols. Collaborating with internal teams and external agencies to design role-based playbooks, conduct tabletop exercises, and validate procedures aligned with state DOT standards.